Ms Aminah Ahmad
PA to Head to School/Head of Administration

Tel: +44 (0)20 7882 2690
Location: Mile End, Francis Bancroft Building, Room 4.22
Email: aminah.ahmad@qmul.ac.uk 

• PA to Head of School & Head of Administration
• HR (probation, staff files etc)
• Facilities Management
• Committee Secretary for:
     o School Board
     o Management Committee
     o Administrative & IT Support Team Meetings

• Event co-ordination
  • Conferences
  • Workshops
  • Research Seminars

• Publications
• Marketing
• Edit & develops the School website (including images & videos)

Ms Shaheda Batha
Student Support Manager

Tel: +44 (0)20 7882 8582
Location: Mile End, Francis Bancroft, Room 4.19
Email: s.batha@qmul.ac.uk

• One-to-One advice & support (UG & PGT students)
• Organises feedback sessions & surveys i.e. National Student Survey
• Liaises with students regarding pre-registration and approves module selection
• Analyses and grants student extension and extenuating circumstances
• Committee Secretary for UG & PGT SSLC meetings

Ms Monira Begum
Research & PhD Programme Administrator 

Tel: +44 (0)20 7882 8581
Location: Mile End, Francis Bancroft, Room 4.22
Email: m.begum@qmul.ac.uk

• Studentships
• Scholarships
• Expense claims
• Edits staff web pages & Pub List
• PhD programme
• Secretary for the PhD SSLC & the Research Committee  

Mr Luke Giles
Office Coordinator

Tel: +44 (0)20 7882 8570
Location: Mile, End, Francis Bancroft Building, Room 4.22
Email: l.giles@qmul.ac.uk

• Student support reception
• Loaning of laptops & IT equipment
• Maintenance requests
• Adhoc photocopying
• Booking flights & hotel accommodation for academic staff
• Adhoc administrative duties as required
• Assists the Programme Administrators with:
  • Seminar allocations
  • Student attendance
  • Assessment deadlines
  • Electronic submissions
  • Examination assessments

Ms Elizabeth Goldsmith
Head of Administration

Tel: +44 (0)20 7882 7015
Location: Mile End, Francis Bancroft Building, Room 4.17
Email: e.goldsmith@qmul.ac.uk

• Manages administrative and IT support staff
• Member of Management Committee
• Focuses on the School’s:
  • Strategic issues (including Planning Accountability Review – PAR and Annual Planning Reviews for programmes)
  • Developments (new initiatives, projects, enhancing student support areas)
  • Operations (teaching distributions, teaching assistants and contracts)
  • Finance (monitors School’s budgets, financial performance and resource allocations)

Mr Aktar Hussain
Undergraduate Programme Administrator 

Tel: +44 (0)20 7882 8564
Location: Mile End, Francis Bancroft Building, Room 4.22
Email: aktar.hussain@qmul.ac.uk 

• Main contact for Undergraduate programme (NN12)
• Co-ordinates module and programme activities:
  • Seminar allocations
  • Student attendance
  • Reports on Point Based Immigration
  • Identifies potential Plagiarism
  • Assessment deadlines
  • Electronic submissions
  • Examination assessments
• Assists with:
  • Student Handbooks and programme content on the website
  • Admission targets & adjustments
  • Timetabling of lectures & seminars
  • Welcome week
  • Open day activities  

Ms Lorna Ireland 
Masters Programme Administrator

Tel: +44 (0)20 7882 3918
Location: Mile End, Francis Bancroft Building, Room 4.22
Email: l.ireland@qmul.ac.uk

• Main contact for all Postgraduate Taught programmes
• Co-ordinates module and programme activities:
  • Seminar allocations
  • Student attendance
  • Reports on Point Based Immigration
  • Identifies potential Plagiarism
  • Assessment deadlines
  • Electronic submissions
  • Examination assessments
• Assists with:
  • Student Handbooks and programme content on the website
  • Admission targets & adjustments
  • Timetabling of lectures & seminars
  • Welcome week
  • Open day activities  

Mr Roland Miller
IT Support Officer

Tel: +44 (0)20 7882 7019
Location: Mile End, Francis Bancroft Building, Room 4.15
Email: r.miller@qmul.ac.uk

• Provides desktop IT equipment advice to staff & PhD students
• Sometimes covers the support of departmental IT server systems
• Purchases new IT equipment
• Supports the School’s desktop equipment 
• Troubleshoots hardware and software
• Leads H&S requirements and inspections

Mrs Jenny Murphy
Undergraduate Administrative Assistant 

Tel: +44 (0)20 7882 3920
Location: Mile End, Francis Bancroft Building, Room 4.22
Email: j.murphy@qmul.ac.uk

• Main contact for Joint Programmes, Erasmus, Associate and our new international partnership students (from 2011)

• Co-ordinates module and programme activities:
  • Seminar allocations
  • Student attendance
  • Reports on Point Based Immigration
  • Identifies potential plagiarism
  • Assessment deadlines
  • Electronic submissions
  • Examination assessments
    
• Assists with:
  • Student Handbooks and programme content on the website
  • Admission targets & adjustments
  • Timetabling of lectures & seminars
  • Welcome week
  • Open day activities   

Mr Dzuy Nguyen
IT Manager

Tel: +44 (0)20 7882 7021
Location: Mile End, Francis Bancroft Building, Room 4.15
Email: dzuy.nguyen@qmul.ac.uk 

• Provides desktop IT equipment advice to staff & PhD students
• Purchases new IT equipment
• Maintains and manages the School’s IT servers and desktop equipment
• Ensures the IT servers are fully operational at all times
• Development and technical maintenance of School intranet websites
• Line manages Roland (IT Desktop Support Officer)

Ms Holly Riches
Programme Administrator 

Tel: +44 (0)20 7882 3919
Location: Mile End, Francis Bancroft Building, Room 4.22
Email: holly.riches@qmul.ac.uk 

• Contact for Undergraduate (NN12) & Postgraduate Taught programme
  
• Co-ordinates module and programme activities:
  • Seminar allocations
  • Student attendance
  • Reports on Point Based Immigration
  • Identifies potential Plagiarism
  • Assessment deadlines
  • Electronic submissions
  • Examination assessments
    
• Assists with:
  • Student Handbooks and programme content on the website
  • Admission targets & adjustments
  • Timetabling of lectures & seminars
  • Welcome week
  • Open day activities   

Ms Natasha Riviere
Operations Officer

Tel: +44 (0)20 7882 8578
Location: Mile End, Francis Bancroft Building, Room 4.22
Email: n.riviere@qmul.ac.uk

• HR (recruitment, contracts & payroll)
• Finance (Agresso, Invoices, Barclaycards & Expense claims (Staff ONLY)
• Facilities Management
• Edits staff web pages
• Secretary for the Research Committee